Storage Shoreditch Terms and Conditions
These Terms and Conditions set out the basis on which Storage Shoreditch provides storage, removal and associated services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business that requests or uses our services.
Services means any storage, removal, packing, handling, transportation, loading, unloading or related services supplied by Storage Shoreditch.
Goods means the items and property entrusted to us for removal, storage, handling or transport.
Contract means the agreement between Storage Shoreditch and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Shoreditch provides storage and removal services for residential and business customers. This may include the collection of goods from your premises, transport to our storage facility, delivery from storage, and local removal services within our service area.
All Services are provided subject to availability, appropriate access, and compliance with these Terms and Conditions.
3. Booking Process
3.1 A booking may be requested by the Customer via our online form or other communication methods we may specify from time to time. No booking is confirmed until we have accepted it and issued a booking confirmation.
3.2 When requesting a booking, you must provide accurate and complete information, including collection and delivery addresses, access details, approximate inventory, preferred dates, and any special handling requirements.
3.3 Quotations are based on the information you provide at the time of enquiry and are normally given as estimates. If the information provided is incomplete, inaccurate, or changes materially, we reserve the right to revise or withdraw the quotation and adjust the price accordingly.
3.4 By accepting a quotation or booking confirmation, you confirm that you have the authority to enter into the Contract and that you accept these Terms and Conditions on your own behalf and, where applicable, on behalf of any other owners of the goods.
4. Estimates and Pricing
4.1 Our price will normally be based on factors such as volume or weight of goods, the nature of the goods, the distance involved, required labour, access conditions, and any specific services requested by you, such as packing, dismantling, or reassembly.
4.2 Unless expressly stated otherwise, prices are exclusive of third party charges, parking fees, permits, congestion or clean air zone charges, tolls and similar costs, which will be payable by you in addition to the quoted price if incurred as part of the Services.
4.3 We reserve the right to amend our prices if the scope of work changes, if there are delays or waiting times caused by you or your agents, or where access is significantly different from that described at the time of booking.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment for removal and related services is due in full prior to the commencement of the Services, and payment for storage services is due in advance for each storage period.
5.2 We accept the payment methods notified to you during the booking process. You are responsible for ensuring that payment details supplied are valid and that sufficient funds are available.
5.3 Where payment is not received when due, we may, at our discretion, suspend or cancel Services, refuse to release goods from storage and charge interest on overdue amounts at the statutory rate until payment is received in full.
5.4 For ongoing storage, fees are charged on a recurring basis. If storage fees are not paid within the specified time, we reserve the right to exercise a lien over the goods and, following reasonable notice, to sell or dispose of some or all of the goods to recover unpaid charges and reasonable costs incurred.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by giving us notice in writing using any contact method we specify for that purpose.
6.2 If you cancel more than a specified minimum period before the scheduled date of the Services, any deposit may be refundable or transferable at our discretion. The applicable minimum notice period and any cancellation charges will be set out in your quotation or booking confirmation.
6.3 If you cancel or significantly amend the booking with less notice than the minimum period, or if we arrive at the agreed time and are unable to carry out the Services for reasons beyond our control, we may charge a cancellation fee up to the full amount of the quoted price.
6.4 We will use reasonable efforts to accommodate requests to change dates, times or service details, but all changes are subject to availability and may result in a revised quotation or additional charges.
6.5 We reserve the right to cancel or postpone Services where we are unable to safely or lawfully carry them out, including as a result of severe weather, accidents, industrial action, equipment failure, or other events beyond our reasonable control. In such cases, our liability will be limited to refunding any sums paid for Services not provided, or rescheduling the Services where possible.
7. Customer Responsibilities
7.1 You are responsible for:
Providing suitable and safe access to the premises at both collection and delivery addresses, including any necessary parking arrangements, permits or authorisations.
Ensuring that goods are packed safely and adequately, unless you have specifically booked and paid for our packing service.
Removing and securing money, jewellery, important documents and other valuables, which we do not recommend placing into storage or removal loads.
Ensuring that goods are owned by you or that you have full authority from the owner to store or move them.
Complying with all applicable laws and regulations relating to the goods and premises.
7.2 You must not submit for storage or removal any goods that are hazardous, illegal, perishable, alive or otherwise unsuitable, including but not limited to: explosives, flammable or combustible substances, gas cylinders, chemicals, firearms, ammunition, counterfeit goods, illegal drugs, cash, or items that may attract pests or cause contamination.
8. Access and Delivery
8.1 You must ensure that we can obtain adequate access to the premises at the times agreed. This includes making arrangements for keys, lifts, parking and any required permissions from building management or neighbours.
8.2 If access is restricted, involves unusual risks, or requires specialist equipment not previously discussed, we may either cancel the Services, adjust the quotation, or require you to sign a waiver where appropriate.
8.3 Delivery from storage or completion of removals will take place at the address and time agreed. You or your authorised representative must be present to receive the goods, check their condition where reasonably practicable, and sign any delivery documentation.
8.4 If we are unable to deliver because no one is present or access cannot be gained, we may return the goods to storage and charge for any additional transport, handling and storage required.
9. Storage Terms
9.1 Goods held in our storage facilities will be stored in a manner and location determined by us, which may include shared or segregated storage areas. We may move goods within our facilities for operational, safety or security reasons.
9.2 You are responsible for insuring your goods while in storage or in transit, unless we have expressly agreed to provide insurance or extended liability cover as part of the Contract.
9.3 Access to stored goods is by prior arrangement only and may be subject to reasonable charges, identification requirements and security checks.
9.4 If you wish to terminate storage, you must provide the notice specified in your storage agreement and settle all outstanding charges prior to or at the time of collection or delivery of the goods.
10. Waste and Environmental Regulations
10.1 Storage Shoreditch operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove or transport waste materials unless this has been expressly agreed in advance and is compliant with legal requirements.
10.2 You must not present for removal or storage any waste or items that are prohibited under environmental or waste management laws. This includes unsafely packaged sharp objects, clinical or medical waste, contaminated items, oils, paints, solvents, and other hazardous substances.
10.3 Where we agree to remove unwanted items, you confirm that they are your property and that you have the right to dispose of them. We may separate reusable or recyclable materials where reasonably practicable and dispose of any residual waste in a lawful manner.
10.4 Any costs we incur in dealing with prohibited or unsafe items, including clean-up costs, specialist disposal fees, regulatory penalties or damage to our vehicles or premises, will be charged to you.
11. Liability
11.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations in this section.
11.2 We will not be liable for any loss or damage arising from:
Inherent defects, characteristics or fragility of the goods, including where this results in deterioration, leakage or breakage.
Insufficient or inadequate packing or preparation carried out by you or a third party.
Normal wear and tear, atmospheric or climatic conditions, or gradual deterioration.
Acts or omissions of the Customer or any third party present at the premises.
Events beyond our reasonable control, including fire, flood, weather extremes, theft, vandalism, accidents, industrial disputes or public authority actions.
11.3 Our liability for loss of or damage to goods, where proved to be caused by our negligence or breach of contract, will be limited to a reasonable cost of repair or replacement, subject to any specific limits notified to you in our quotation or storage agreement.
11.4 We will in no circumstances be liable for loss of profits, loss of business, loss of opportunity, consequential or indirect loss, however arising.
11.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
12. Claims and Complaints
12.1 You must inspect goods where reasonably practicable on delivery or when collecting from storage. Any visible loss or damage should be recorded on the delivery documentation at the time.
12.2 If you wish to make a claim or complaint regarding loss or damage to goods or any other aspect of the Services, you must notify us in writing as soon as reasonably possible, providing full details and any supporting evidence.
12.3 Failure to notify us within a reasonable period may affect our ability to investigate the matter and could limit or extinguish any liability we may have.
13. Termination
13.1 Either party may terminate the Contract in writing if the other party commits a material breach and, where capable of remedy, fails to remedy that breach within a reasonable period after receiving written notice.
13.2 We may terminate the Contract or suspend Services immediately if you fail to pay any sum when due, become insolvent, or if we reasonably believe that providing or continuing the Services would be unlawful or unsafe.
13.3 On termination, all outstanding charges become immediately due and payable. We may retain possession of goods in our custody until all amounts are settled.
14. Data Protection and Privacy
14.1 We will collect and process personal data about you solely for the purposes of providing and administering the Services, handling payments, managing bookings and complying with legal obligations.
14.2 We will take reasonable steps to safeguard your personal information and will not sell or disclose it to third parties except where necessary to perform the Contract, enforce our rights, or comply with the law.
15. Changes to These Terms
15.1 We may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date of publication. For existing storage or service contracts, we will give you reasonable notice of any material changes where required.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 The Contract is between Storage Shoreditch and the Customer. No other person shall have any rights to enforce any of its terms.
17.4 These Terms and Conditions, together with the quotation, booking confirmation and any additional written agreements, constitute the entire agreement between us in relation to the Services and supersede any prior statements, understandings or representations.
