Shoreditch Storage Terms and Conditions

These terms and conditions set out the basis on which Shoreditch Storage provides self-storage and related storage services to customers in the United Kingdom. By making a booking, signing a storage agreement, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. These terms apply to all storage units, locker spaces, temporary holding arrangements, and any ancillary services offered under the Shoreditch storage name.

In these terms, “we”, “us”, and “our” refer to the storage operator, and “you” or “customer” refers to the person or business entering into the storage agreement. Where a company, partnership, or other organisation uses the service, the individual signing on its behalf confirms that they have authority to do so. These terms are intended to be fair and clear and should be read alongside any booking confirmation, inventory record, site rules, and invoice issued in relation to your storage booking.

The service is designed for lawful storage only. You must not use the premises for residence, business trading from the unit without permission, or any activity that may create risk, nuisance, or legal exposure. We may refuse, suspend, or end a storage arrangement if we reasonably believe the service is being used in breach of these terms or in a way that may affect safety, security, compliance, or the condition of the premises.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made through our normal reservation process, and no agreement is formed until we confirm acceptance, issue a booking reference, or otherwise make the unit available to you. Any quote provided is an invitation to treat only and does not guarantee availability, pricing, or a particular unit type.

Before the booking is completed, we may ask for identification, contact details, billing details, proof of address, and any other information reasonably required for compliance, security, or anti-fraud purposes. We may also request additional information where the storage is intended for business use, joint use, or use by an agent, third party, or representative. You must ensure that all information provided is accurate, complete, and kept up to date.

When you confirm a reservation, you agree to the unit size, rental period, access conditions, and any applicable fees shown at that time. You are responsible for checking that the selected space meets your needs. We do not provide advice on the suitability of storage for particular items, and you remain responsible for deciding whether the environment is appropriate for your goods. If you require a change to the booking, we may agree to it at our discretion and may adjust the price accordingly.

2. Payments and Charges

Charges are payable in advance unless we state otherwise in writing. Fees may include storage rent, reservation fees, administration charges, lock or access device charges, insurance contributions where applicable, cleaning fees, removal or disposal fees, and any other sums notified to you before or during the agreement. Your Shoreditch storage service may be subject to periodic price review, and any revised rate will be communicated in advance where required by law or agreement.

Payment must be made by the methods we accept from time to time. If a payment fails, is reversed, or is not received by the due date, we may suspend access to the unit, place the account into arrears, charge interest or reasonable recovery costs where permitted, and take further steps to recover sums owed. You remain responsible for all charges incurred, even if access to the unit is restricted due to non-payment.

All prices are stated inclusive or exclusive of VAT only as indicated. If VAT applies, it will be added at the prevailing rate. Any promotional rate, discount, or introductory offer is conditional on compliance with these terms and any stated minimum period. If you leave earlier than the qualifying period, we may withdraw the discount and re-calculate the amount due on the standard rate. We may also retain any deposits or credits to the extent permitted by law and necessary to settle outstanding charges.

3. Access, Use, and Customer Responsibilities

You must use the storage unit responsibly and in accordance with all reasonable instructions, signage, and site rules. Access may be limited by opening hours, security procedures, maintenance requirements, or emergency conditions. You are responsible for ensuring that any person accessing the unit on your behalf is authorised to do so and understands these terms. We may require proof of identity before allowing access.

You must keep the unit secure at all times and use any lock, key, code, or device provided or approved by us. You are responsible for the safety, condition, and insurance of your stored goods unless we expressly agree otherwise in writing. The storage arrangement does not transfer ownership, custody beyond the agreed service, or any special duty of care beyond that required by law.

Goods must be packed, labelled, and stored so as not to damage the unit, other customers’ property, or the premises. You must not store anything that is illegal, hazardous, stolen, contaminated, perishable, odorous, explosive, flammable, environmentally harmful, alive, or likely to attract vermin. We may inspect goods where permitted by law and by these terms, particularly where we reasonably suspect a breach, risk, or safety concern.

4. Cancellations, Changes, and Termination

You may cancel a booking before the storage period begins, subject to any non-refundable charges disclosed at the time of booking. If you cancel after the service has started, you may still be liable for rent and any applicable notice period up to the end of the agreed minimum term or the date of termination, whichever is later. The exact cancellation rights will depend on the agreement made at booking and any applicable consumer law rights.

We may end the agreement immediately or on reasonable notice if you breach these terms, fail to pay amounts due, provide false information, use the unit unlawfully, or create a health, safety, environmental, or security risk. If termination occurs, you must remove all goods by the specified date. If you fail to do so, we may take lawful steps to secure, move, store, dispose of, or sell items as permitted by law and after any required notice.

If you end the storage agreement, you remain responsible for leaving the unit empty, clean, and in the same condition as at the start of the hire, subject to fair wear and tear. Any keys, access cards, codes, or locks issued by us or agreed as part of the service must be returned or deactivated as instructed. Additional charges may apply if the unit needs cleaning, repair, or clearance due to items left behind or damage caused during the tenancy.

5. Liability, Insurance, and Limitations

We will exercise reasonable care and skill in providing the service, but storage is used at your own risk except where liability cannot be excluded under law. We are not responsible for loss or damage to goods caused by events beyond our reasonable control, including fire, flood, theft, vandalism, power failure, pest infestation, or damage caused by defects in goods stored by you or by another customer, unless directly caused by our negligence or breach of duty.

To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Where liability is legally established, our total liability will normally be limited to the amount paid by you for the relevant storage period, unless a higher limit is required by law.

You are responsible for arranging adequate insurance for the full replacement value of all goods stored. If insurance is offered as part of the service, it may be subject to separate policy terms, exclusions, and claim procedures. It is your responsibility to ensure that insured values are accurate and that any special items are declared. We do not act as your insurer and do not warrant that the premises will be immune from all risk. The storage arrangement is not a guarantee of safekeeping under all circumstances.

6. Waste, Cleanliness, and Environmental Rules

You must comply with all applicable UK waste regulations and environmental laws when disposing of packaging, rubbish, unwanted items, or goods removed from the unit. No waste may be left in corridors, loading areas, external spaces, or inside the unit after the storage period ends unless expressly allowed. You must not abandon furniture, appliances, chemicals, batteries, electrical waste, tyres, paint, oils, or other controlled materials at the premises unless we have agreed lawful handling arrangements in advance.

If we reasonably believe that waste has been left behind, we may arrange removal, sorting, cleaning, treatment, or disposal and charge you all reasonable costs incurred, including contractor fees and administrative costs where permitted. You are responsible for ensuring that any items you store or remove are managed in a way that does not cause contamination, odour, spillages, or pest issues. You must not use the service to evade disposal obligations or to store materials awaiting unlawful disposal.

Where goods are damaged, spoiled, or become a hazard, you must notify us promptly and take immediate steps to prevent further harm. If we need to act urgently to protect the site, other customers, staff, or the environment, you authorise us to take reasonable remedial measures. Any resulting charges may be recoverable from you. These provisions are intended to support lawful and responsible storage services and are applied consistently across the agreement.

7. Notices, Data, and General Provisions

Any notice under these terms may be given by email, post, in person, or by another method we reasonably choose, using the contact details held on file. Notices are treated as received according to ordinary delivery rules unless the contrary is shown. You must tell us promptly if your address, email, phone number, or billing details change. We may rely on the latest details you have provided.

We may update these terms from time to time for legal, operational, or commercial reasons. Changes will not affect storage already paid for unless required by law or necessary for safety, compliance, or essential operational reasons. If a change materially affects your rights, we will give reasonable notice where appropriate. Continued use of the service after notice of a change may indicate acceptance of the updated terms.

Any failure or delay by us in exercising a right does not waive that right. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. These terms, together with your booking confirmation and any written amendments, form the entire agreement between you and us concerning the self-storage service, unless additional mandatory consumer rights apply.

8. Governing Law and Jurisdiction

These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, any mandatory consumer protections that apply in your jurisdiction will continue to apply where required by law. We aim to resolve issues fairly and promptly, but if a dispute cannot be resolved amicably, the courts of England and Wales will have jurisdiction, subject to any rights you may have as a consumer under applicable law.

Nothing in these terms affects your statutory rights. If you are dealing as a consumer, you may have rights under consumer protection, contract, and payment legislation that cannot be excluded. If you are booking on behalf of a business, you confirm that you have authority to bind that business and that the agreement is entered into for commercial storage purposes. These terms should be interpreted in a manner consistent with UK law and the intended lawful operation of the storage facility.